Chapter 1775

For Li Mu, the money is not picked up in vain. Since your order from Lu Yunhao has been unable to be delivered and completely paralyzed, I will continue to give all kinds of discounts at this time. Isn't it for me to call myself?

Therefore, Lu Yunhao's cattle take out was stopped, and Li Mu's side began to stop the loss in time, waiting for Lu Yunhao to recover and fight again.

However, the current problem of cattle delivery is more serious than Li Mu thought.

It is not a problem of insufficient capacity, but a problem of basic loss of capacity.

The original delivery riders could still send some orders, but now, most riders have been lying on the spot, and the battery for the power station has been replaced, so they can't support the riders to continue to send orders.

As a result, the user who ordered the meal but could not wait for a long time can only choose to refund.

What's worse happens at the refund end.

The payment channel of cattle take out is a payment interface cooperated with Shanghai Bank. The transfer efficiency is very high, but the refund efficiency is very slow.

Lu Yunhao never thought about sorting out the refund process of the payment channel before, so it will take at least 1-2 working days for his refund to arrive after the user initiates and the platform agrees.

This makes the user experience worse.

After ordering and paying for the meal, if the meal is not available, the money will not be refunded. Call the customer service. The customer service is always busy.

Five customer service girls in charge of answering the phone never thought that the content of work would suddenly become scolded.

Every phone call in is swearing. Users are particularly angry about the performance of the platform, so all the anger is vented to customer service.

Five little girls were all scolded and cried in a short time.

Not only that, there are also a lot of people on Weibo who scold cattle takeout. The content of scolding is just that the meal can't be delivered, the money can't be returned, and the customer service phone can't get through.

Lu Yunhao rushed straight up, but this evening, no one can help him solve the immediate problem.

The word-of-mouth of cattle delivery collapsed in one night.

Lu Yunhao had no choice but to explain in person by microblogging, saying that his team had some problems and was coordinating to solve them. The refund of all orders will surely arrive in the account within two working days. At the same time, he promised to compensate each account with a three yuan coupon.

But Internet users don't buy it at all.

Claim coupons? I'm afraid it's not funny. As far as your distribution efficiency is concerned, who dares to use it in the future?

The essence of ordering food with beef takeout is to eat, and then to enjoy subsidies and exemptions. If you can't even eat, what's the point of giving more coupons?

Lu Yunhao knew he was in the wrong. After sending this micro blog, he didn't make any further comments in the face of the doubts from netizens.

However, his microblog was quickly occupied by angry users, swearing.

Lu Yunhao can only call the leader of the rider team for a meeting immediately, and scold several people at the first meeting.

There are several reasons for these people's grievances: first, the number of riders is small, there are only 500 riders in total, who ran 100 on the first day, and the rest 400 riders can't cope with so many orders even if their legs are broken today;

Second, the performance of electric vehicles is too poor, and they run for a while without power, and then they rush to replace them Battery and charging efficiency can't keep up with each other. Everyone has replaced all the batteries that can be replaced. Can you still push the electric vehicle to deliver the goods when the battery is out of power?

So, after Lu Yunhao vented his dissatisfaction, the leader of the team said, "President Lu, if we can't solve the problem of the team, it will be the same tomorrow morning, and we can't help it."

Lu Yunhao asked Zheng Chao, "when will the second batch of electric vehicles be delivered?"

"They said it would take another four days or so to get to Shanghai," Zheng said

"Four days?!" Lu Yunhao eyebrows a twist: "four days of cauliflower are cold!"

"No way, Mr. Lu." "The electric vehicle manufacturers that cooperate with us have all got the big orders of hungry, so the supply speed for us is much lower," Zheng explained

Lu Yunhao roared: "this is your problem. I want you to give me a solution instead of telling me that you can't help it! You can't do it, he can't do it, everyone can't do it, then our company can't do it? "

"In the current situation, we have to wait patiently. The electric car will take four days to arrive. We need to recruit more riders. The whole work is like a chain. We can't break any link," Zheng said

Lu Yunhao asked, "can you buy me a batch of electric cars from all the stores in Shanghai tomorrow?"

"Line is line." Zheng Chao said: "in this case, first of all, the purchase price will be much higher. We take the factory price from the manufacturer, and the retail price from the terminal market. It's normal that the price difference of a car is hundreds of yuan. Moreover, there are many kinds of electric cars on the market. Although all the batteries are made of the same material, they are lead-acid batteries, the key is that you have different battery specifications and molds Different, there is no way to use the battery to change the power station. What about the endurance of these cars? In the long run, we are sure that the unified system will be more convenient, labor-saving and cost saving. If there are many models and battery types, it will cause a lot of cost waste... "Lu Yunhao said with a cold face, "it doesn't matter if we waste the cost. What I want now is to improve our distribution ability."

With that, Lu Yunhao added: "you immediately start to recruit new riders. At least 500 people will be recruited first to buy a batch of electric vehicles, so that they can start to pick up the order the day after tomorrow!"

Zheng Chao said: "President Lu, riders need training. When they are recruited, they will take orders. They are afraid that they can't cope with it at all."

"This is your problem," roared Lu Yunhao. "My requirement is that 500 riders must go to work the day after tomorrow. In addition, when the next batch of electric vehicles arrive, the team of riders will immediately expand to 1500. If this problem cannot be solved, the leader of the team of riders will resign, and you will deduct one month's salary!"

Zheng Chaochou's bald head, but there is no way, can only nod.

……

The next day.

In order to ensure the user experience, take away cattle is limited to the flow of user orders.

When the platform thinks that the order exceeds the delivery capacity, the platform will prompt other users that they can't place the order temporarily, so that the restaurant can't receive the order.

Although a large number of orders for collecting wool have been lost in this way, at least the real-time delivery of orders can be realized.

However, the overall process optimization of cattle delivery is far less than hungry, so their order delivery time is longer than hungry, and the overall operation efficiency is low.

During the peak hour of the meal, four hundred riders delivered more than one thousand tickets.

The rest of the users still want to collect the wool, but the platform is no longer receiving the order, so they can only give up the cattle take out and continue to choose to pick up the order when they are hungry.

Lu Yunhao has made a calculation. At present, the distribution efficiency wants to cover the urban area of Shanghai stock market and put an end to the situation that the transportation capacity exceeds the limit. There must be at least 8000 riders or more.

Lu felt flustered at the thought of the support and management behind 8000 riders.

Now, he increasingly thinks that o2o is really not a human business. Others start a business to build a website, stare at a bunch of technologies in the office, and soon develop them online, and then they can let a large number of users to visit. There is no threshold, but to upgrade the bandwidth when there is a lot of traffic.

However, o2o is the opposite of the traditional Internet.

O2o needs to do a lot or even a lot of offline work. Maybe the total number of people on duty in the company is only 350, but there are thousands of people running around and doing offline work.

Once you get to work offline, you have to consider all aspects, not only the horse feed, but also the logistics supply.

Eight thousand people, eight thousand electric cars, at least 40000 lead-acid batteries and even more. Each battery weighs at least 20 or 30 jin, and a van load can pull up to one hundred pieces. How many cars does 40000 batteries need?

Therefore, it can be seen that Li Mu's car is customized, and its actual endurance is three times that of the electric vehicle sold by Niu takeaway. One car is equipped with two batteries, and the distance to run is eight batteries for one car. This gap alone will increase the cost.

At the thought of this, Lu Yunhao even thought, simply let the riders bring their own means of transportation, and don't give them this leisure.

But I can only think about it. After all, when people are hungry, they start to drive. The company provides electric cars. When they come here, they have to let the riders buy them. They are not willing to play with them.

He felt more and more that he had been dragged into the swamp by Li Mu. Now he had taken the first step, and he could not retreat, so he had to go on.

The only gratifying thing is that there are thousands of repeat customers in the beef takeout now, which at least proves that they are not useless.

At the same time, hungry in the Shanghai stock market, has been stable and rapid development.

Due to the expansion of the production of electric vehicles, the number of hungry riders in the Shanghai stock market is growing. No matter how many orders, hungry riders are not in trouble.

Moreover, if you are hungry, you can always guarantee the stable timeliness of delivery within half an hour. In Shanghai, the average delivery time of a single order is less than 20 minutes.

Many users who pay more attention to the timeliness of delivery and dining experience have given up the offer sold outside the cattle.

Because if you are hungry, you may spend an extra one or two yuan, but at least you can eat a hot meal, but if you take out cattle, you may not even have the chance to place an order.

In the face of Lu Yunhao's friction on the ground by Li Mu, IDG is also worried about baldness.

Although they don't care about money, they still hope to hear the sound of money spent.

Now the situation of beef take out is that it doesn't please to spend money. After just doing it, its reputation is terrible. Let alone it's hungry. It's a problem to ensure stable operation.

Moreover, IDG is aware of a key problem. Lu Yunhao has no control ability as they think.

Some people are born to be generals and command tens of thousands of people in an orderly and cooperative manner.

However, some people are born to be a squad leader. With more than a dozen people, they are able to clear up. As soon as there are more than one person, they are in a hurry.Lu Yunhao is obviously the latter. Now he has the cattle take out, which is just a chicken feather.

If this project is put in his hands, there is little hope of success