Chapter 491： Customer service Liu Meili

In any online store, the busiest position during Double Eleven is customer service, and then the warehouse consignor. Especially since 11pm, the number of people who come to consult has increased sharply.

Wan Jun and the three new customer service staff couldn't be too busy. Liu Ye called everyone to do the customer service work, and even Zhang Pei went into battle.

The customer service in the Liuye store has a uniform name, named after the cat breed. The three customer service and Wan Jun are called: rural cat, British short cat, Garfield cat, and puppet cat.

Now, Liu Ye is also a customer service, and Wan Jun has expanded five customer service IDs in the background, which are also the cat's breed name. The names assigned to Liu Ye are Maine cats, Zhang Pei is a Siamese cat, and Mao Yuchen is a tabby cat.

Zhang Pei and Liu Ye both have separate offices. Yu Zhan stayed in Liu Ye's office and helped her sort out all kinds of order report materials all night.

It's almost organized. Yu Zhan also wants to do part-time customer service, but the number of computers in the office is calculated by head. There is no extra computer for him. Liu Ye asked him to log in to her account with her mobile phone. Her account number was the owner number. , The highest authority, can reply to guests' questions on the phone.

Yu Zhan went to the small sofa behind Liu Ye's desk and sat down. He entered her account with a mobile phone and asked her what the password was.

"XXXX1117."

Yu Zhan pondered carefully, "Your birthday is November 17?"

Liu Ye stared at the screen and concentrated on his work without thinking about it. He replied casually, "Yes, yes."

In other words, her birthday is coming soon, and Yu Zhan feels that he is really not a competent boyfriend. He didn't ask her about her birthday. Fortunately, it was too late. He thought about it and entered Liu Ye's account. .

Liu Xun ’s Taobao nickname was “Liu Meili”, which was taken by the former master. Of course, the former master was deliberately spoofed. Besides, she thought that she was really beautiful and worthy of the name. But Liu Ye didn't think the name was beautiful. She wanted to change it, but she couldn't change it, so she just used it.

Yu Zhan did not flip through Liu Ye ’s shopping records and did not look at her other private information, but he noticed her favorites, which showed 1,723 items. He clicked in and hurriedly read it.

Then he entered the Want Want message page and saw many message boxes stacked together, and the messages were still increasing. If the message is answered by Liu Ye and other customer service, it will not appear on the account interface.

Wan Jun, an experienced person, has sorted and categorized all the problems encountered in his several months of work, and set up quick response content, which can save a lot of time for customer service.

Liu Ye sent the quick response document to Yu Zhan WeChat, and he just copied and pasted it. Yu Zhan feels that this new job is quite simple.

But people often imagine the opposite of reality.

Yu Zhan casually opened a dialog box that had not responded.

"anyone there?"

Yu Zhan immediately copied, "Hello, welcome to our store, which darling do you like? I can introduce it to you. I am customer service Liu Meili."

He waited for a long time, but the other party didn't send another sentence. It was clear that the message was read.

Yu Zhan wondered.

Next he responded one by one. The guests had many questions, but they were quite regular. Basically, they were all issues such as event gifts, no shipping, other coupons, and authenticity.

However, there are always so many guests who don't make sense.

For example, someone noticed the nickname "Liu Meili,"

"Miss customer service, your name has a personality."

Yu Zhan didn't want to bother with this kind of problem, but he knew that letting the guests see the word "read" but didn't reply, it must be poor service. When he chatted with Liu Ye before, she said that one of the criteria for the company's customer service performance evaluation is that she must not let the customer's words as a concluding remark. Even if she only sends a word and an expression, she must make him feel respected.

So Yu Zhan replied with an "um".

"My sister is a little bit cold."

Yu Zhan flipped through the quick response file and copied another one: "What products do you like, and can I introduce you?"

"I fancy you (hehe)."

This person was obviously teasing the customer service. Yu Zhan thought to himself that the customer was God, and copied, "Dear, please notify me at any time if you need it, and I will be happy to serve you."

"Miss, are you Liu Ye himself?"

Liu Meili: "No."

"I think you are puppet."

Liu Meili: "I wish you a happy shopping!"

There are still people bargaining.

"I have an order."

Liu Meili: "Dear, please take a picture and pay quickly. If you do not pay within one hour, we will cancel your order because it will affect our inventory data."

"I bought two bags. Give me an extra bag of cat litter."

Liu Meili: "Dear, gifts cannot be superimposed."

"I bought cat food for thousands of dollars ~ www.novelhall.com ~ A bag of cat litter is reluctant to give away, you are too stingy!"

Liu Meili: "The price of our products is already the lowest price during Double Eleven, and it is very affordable. The shop is busy with business, there is no time and energy for bargaining, please be merciful, thank you!"

"Why are you talking so bad! When I watched the video, I still felt that your boss was kind."

Liu Meili: "I wish you a happy shopping!"

Still others asked all kinds of details and asked for a long time, but did not place an order in the end, wasting Yu Zhan's feelings.

Yu Zhan thinks that he is a good-tempered person. In his usual work, he also encountered strange customers like the rich woman before, but he was still annoyed by some customers, anyway, across the Internet. , Can not see each other, do not know each other, some people exposed their worst side.

Another guest asked him if he was Liu Ye, but his tone and attitude were different from those in front of him. "It's weird. Other customer service are cat names. Only you are called Liu Meili. Are you your sister? Of fans, I like you very much! I followed all your social accounts, I also watched all your videos, I liked every post on your Weibo, there may be too many people, and you never reply Pass me, if you are really Liu Ye, can you say a few words to me? "

Seeing this passage, Yu Zhan seemed to see the fan of Liu Xie's careful and full of admiration. Instead of copying the quick reply, he typed: "I'm not Liu Xuan."

"Okay, I knew I thought too much (disappointed)."

Liu Meili: "I'm her boyfriend. They are too busy on Double Eleven. I'll be a part-time customer service."

"Eh???"

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