Chapter 194

In the capital, people with the identity of brother yuan look for objects. Sometimes they not only look at their appearance, but also consider all aspects of their family background.

It's just that it's hard to talk about love. Forget it, brother yuan has an idea. He doesn't need to worry about it. His own girlfriend hasn't been settled yet. Zhao Shihong puts his mind down when he thinks about it.

They strolled around the mall and went down to the first floor, still taking the escalator.

Compared with the sparse customers on the second floor, the first floor is much more lively. When you go shopping, you are used to strolling slowly from the first floor.

At this time, she saw that there were more than a dozen customers on the first floor. Liang Ying's face, which was originally gloating, showed a bad look. She had better be happy that there was no one in Kang Ying's shop.

I didn't expect that there were more than ten customers on the first floor so early. After a day's calculation, there should be a small hundred people, right?

Liang Ying thought so, in the heart a little sour, originally balanced heart began to imbalance.

At this time, the store manager on the first floor saw Kang Ying come down to inspect the shopping mall, and went forward to greet her.

"How's it going? What can I do for you today? " Kang Ying asked.

"Everything is normal. It's almost as good as yesterday." The store manager said.

Kang Ying understood as soon as she heard it. What the store manager said was that today's customers at this time period are almost the same as yesterday's, which means that the next flow of people is expected. Kang Ying's mind is relaxed and her look is more and more happy.

Liang Ying listened and said with a smile: "are there so many people here every day?"??

Her words are obviously not well intentioned. If there are so many people every day, the mall will close down within a month.

"It's just in the morning. People don't usually come to the shops at this time. But compared with other shopping malls, we have a lot of people. We're afraid that the people who will arrive soon will blow out. We're telling the clerks to be ready."

Liang Ying's voice just fell, but the store manager answered sincerely.

Because the store manager saw that she appeared with Kang Ying and thought she was a good friend of the boss, so he came together.

This is not a trade secret, and Liang Ying is not her competitor, so Kang Ying did not stop the store manager from saying these things.

"How many customers can you have at the most time of the day?" Liang Ying asked with a bad look.

"There is no specific statistics, but it should be the peak time when it opened. There are always three or five thousand people, and there are more than two thousand people coming in and out in the next few days." The store manager said.

When Liang Ying heard this, she felt very unhappy. At the same time, she hated and envied more than 2000 people! If dozens of these more than 2000 people turn into customers, it seems to be a big number. After all, Kang Ying sells thousands of electrical appliances here.

At this moment, a customer wants to see the refrigerator, and the store manager goes to greet the customer. Liang Ying looks at the colorful shopping mall, and her mood is very complicated. She always feels that Kang Ying seems to have a cornucopia hidden here.

So Liang yingpi said with a smile, "I can't see it. Sister Kang Ying, your business is very good."

Kang Ying's mouth rose slightly and said with a faint smile, "that's it!"

Kang Ying didn't want to say anything that would destroy her prestige. She always had a bad idea. Maybe it would come true. Now that the shopping mall is open, she is willing to say more auspicious words, which is also a superstition of businessmen.

Liang Ying's mood sank to a low ebb when she heard that. She also wanted to bury Kang Ying's shopping mall, which made Shi Jiangyuan dislike Kang Ying. However, it seems impossible to see this situation?

She found that the salesgirls even wore light make-up, and their service attitude was very warm. It was like a spring breeze. Compared with the shopping malls in Yansha and Wangfujing, the service here was even more intimate.

After all, the salesmen in the Beijing shopping mall are very arrogant. When customers go shopping, it's like they owe them more than 250 yuan. It's impossible for Kang Ying to give customers detailed introduction and patient service.

At this time, Liang Ying saw that the store manager and the customer had made a serious introduction, but the customer waved his hand and said that he would not buy and would go, but the store manager was still very enthusiastic and didn't turn his face over to the customer.

Liang Ying turned her lips and said with disdain, "sister Kang Ying, are your waiters enslaved like this? It's just to earn two dollars. Is it worth it? "

When Liang Ying said this, he just approached the counter. There were several salesmen around him. When they heard Liang Ying's words, they were stunned and couldn't help looking at each other.

Kang Ying smell speech, and aware of the feelings of his men, immediately in the heart of gas.

Liang Ying said these words hit the self-esteem of the salesmen. The most important thing is that Liang Ying was dressed in fashion. The fashionable girls in the metropolis had their own aura of authority. A few words made the salesmen listless.

Kang Ying has built up her own prestige among the salesmen. She is very clear about rewards and punishments. Everyone listens to her and thinks that what she asks everyone to do is right.

Now Liang Ying uses an authoritative tone to overthrow Kang Ying's request, which makes Kang Ying's authority at stake. Seeing the faces of the waiters collapse, Kang Ying can't help saying:

"Our business is the service industry. What the service industry pays attention to is to let customers feel like a spring breeze. The purpose of the service industry is to let customers have a good shopping experience. Just like our store manager sent away the customer who didn't go shopping, but her etiquette and civilized attitude must stay in the customer's heart. This time, he won't buy it. Next time, if he wants to buy it, he will think of our friendship mall. If you go shopping in a store, are you willing to be received by the salesperson, who will give you cold words and malicious words, or are you willing to be treated carefully? I think it must be the latter one? Every profession has its own professionalism: the professionalism of the police is dignity, agility, eliminating the tyrant and pacifying the good; The profession of judges determines that they must be serious and authoritative. As employees in the service industry, our professionalism is to make us feel at home. I don't think there is anything wrong with our service attitude? It can't be measured by inferiority. " Kang Ying's words make Liang Ying speechless. When the salesmen hear Kang Zong's affirmation of him, they feel that they have strong spiritual support, and their faces gradually tend to calm down. However, Kang Ying should know that cracks will surely arise in everyone's mind. These words and mentality are not that Liang Ying can make them collapse in a word or two, but because they were all employees of state-owned enterprises before. In the era of planned economy, they were all superior figures. However, after the system transformation, they can only put down their airs and return to the origin of the service industry. They are unstable now, so Liang Ying's words moved them. However, Kang Ying has other ways to stabilize their mentality