Chapter 308

In the era of fierce competition among banks, it's perfectly normal for bank staff to work hard for big customers. They help to handle certificates, clean up, pick up children, and serve the elderly... As far as big customer service is concerned, it's unfair to say that the overall service level of Bank of China is not as good as that of foreign banks, but it's unfair to say that the Chinese banking industry can't serve people.

Even if the slogan of "customer is God" has not been chanted for a long time, many departments do not know how to do a good job in service, but big customer service is different. There are many ordinary customers, so we need to have a new way of service to make everyone feel comfortable. The number of big customers is small. If we really don't know how to deal with it, we should be leaders.

Where the service leadership has been focused for 5000 years, as long as the understanding is changed, the service ability will naturally be improved.

Although it's the first time for Xiao Chen to perform the task of big client, after the director's teaching in simple terms, Xiao Chen's expression, posture and action are very appropriate.

The 10 degree forward waist, the 15 cm forward arm, the warm breakfast and the warm expression all come from Xiao Chen's experience when he first joined the bank, that is, to bring hot water to every office, clean the bank hall, clean the table, buy breakfast... As long as he is Lei Feng, the leader is the people, he is anxious for the people, he thinks of the people, The spirit of service comes naturally.

In the past few days, Xiao Chen has learned about Yang Rui's preferences from the side. When he found that Yang Rui went to eat fried dough sticks and soybean milk early after his run, and ate in the canteen when he was in a hurry, he immediately seized the opportunity.

A bowl of soybean milk with three fried dough sticks is not a bribe. It doesn't cost much, but it brings a lot of satisfaction and favor.

Mr. Chen believes that big customers are not short of money. They don't require bank service personnel to give them material gifts. Therefore, even if the gifts are useful, they are not cost-effective. The bank is even less likely to take out enough gifts from the poor office expenses to make big customers moved.

But on the other side of the material, big customers have a strong ability to make money, which makes their own time valuable. Saving big customers' time will naturally make them feel super value.

Yang RuiRu stopped as Xiao Chen expected, sniffed his nose and said, "the one at the corner?"

"Yes, you smell it?" Xiao Chen handed out the fried dough sticks and soybean milk with a smile.

Soymilk is packed in a can and glass, surrounded by newspapers. The fried dough sticks are cut off and only one head is exposed.

Yang Rui asked, "we don't know each other."

"I know you, but you don't know me. You are an important customer of our bank. Let me introduce myself. My name is Chen Yi, from Tsinghua branch of the people's Bank of China. You often come to our counter to do business recently. I'm here to contact the customer. I bought fried dough sticks and soybean milk by the way." Chen Yi is a little nervous and looks up at Yang Rui.

Yang Rui looks at Chen Yi seriously. This is what he saw in the 1980s, most like a salesman.

When he was a graduate student, Yang Rui occasionally came into contact with sales, or they came to the laboratory to promote products. Small items such as disposable gloves, large items such as fume hood, and so on, often said that they were right, thinking for scientific researchers. However, Yang Rui didn't have the authority to buy products in those years. At most, his funds were to buy some office supplies and take a taxi by the way.

After starting his own business, he sold more teaching materials, especially teaching materials to Yang Rui. During that time, Yang Rui could see new guidance books almost every day. It was amazing how there were so many problems in the world. However, the thinking of entrepreneurs is different from that of migrant workers. In the days of looking at the flow of money every day, Yang Rui's principle of choosing products has never been the enthusiasm and skill of sales staff.

But in this quiet morning, Yang Rui is not worried about the enthusiasm and words of sales.

"You're welcome." Yang Rui was really hungry. Xiao Chen took fried dough sticks and soybean milk in his hand and gave him 50 cents back. He said, "I'll take my heart. You take the money. The rest is the running expenses."

"No, No." Xiao Chen's hand seemed to be scalded, so he quickly took it back.

"Don't push me around here. Just take it." Yang Rui's commanding tone, so as not to become a performer scrambling for money.

Seeing that Yang Rui had opened the bag and seized the fried dough sticks, Xiao Chen hesitated to collect the money, and then asked with a smile, "how did you guess it was sold at the breakfast shop on the corner? I don't seem to see any difference

"Their family's oil is used for a long time."

"Ah?"

Yang Rui sat in front of Ma luyazi, eating fried dough sticks and drinking soybean milk. He said with a satisfied smile, "you can't make fried dough sticks with new oil. If you make fried dough sticks with new oil, you have to use old oil. Now many state-owned shops use the same day's oil. They use it at noon and afternoon. It's not like private shops. They just use it over and over again because they have nowhere to go. If they add less oil, it's as delicious as chicken soup. "After a sip of soybean milk, Yang Rui said, "I'm used to eating fried dough sticks made of old oil, but I can't get used to eating fried dough sticks made of new oil any more..."

Xiao Chen thinks that Yang Rui is suggesting something, but he uses his brain to think hard, and doesn't understand what Yang Rui is suggesting.

"Finished. Thank you very much." Yang Rui rolls the bag into the garbage can and leaves with a smile.

Xiao Chen is in a hurry. Can he come here in vain?

To chat, he didn't know what to talk about. He used his brain again. He followed closely two steps and whispered, "Mr. Yang, our customer, someone wants to sell stamps. Are you interested?"

"What stamp?"

"It should be rare." It's only a few days since Xiao Chen came into contact with stamp collectors. He can only believe that the director of his own office can find such a human.

Yang Rui pondered for a while and said, "you have to tell me what stamps you have first, and then see the price."

80 The post market in the s was very hot. There were a lot of people who made money, but they didn't make money by entering the market. Similar to the stock market, in this market, it seems that the most profitable one is Xinyou. If you buy it and sell it, you can get more than 20% of the profits in a flash. Short term business seems to be a way to get rich overnight. Many people get tens of thousands of yuan from hundreds of yuan of capital step by step.

However, the pressure and risk of doing short-term work are also huge, which is not in line with Yang Rui's time allocation. Therefore, he always buys some stamps that can appreciate for a long time, and is ready to wait for a few years. At the hottest time of the post market, he will throw them out all at once.

However, the safest stamp is always a popular and scarce variety, such as monkey ticket or national mountain and river red. It has great appreciation potential and is easy to sell. Beijing's postal market has been very developed, but in 1984, it was not easy to buy a large number of stamps. Some of them were introduced and collected, but it did not delay time.

Xiao Chen insisted and agreed to go back to the director.

However, the director repeatedly praised him and said at the following party, "Comrade Chen's performance is very good. He is active and positive, and the effect is outstanding..."

Hao Yu is unconvinced. It was originally her client. Although she didn't grasp it, she didn't want others to be praised for it. She was young and beautiful. She always wanted to say what she said. She said deliberately, "now we have promised Yang Rui that we will sell stamps to him. We have to have rare stamps. We are a bank, not a post office. How can we have stamps?"

"You don't have to worry about stamps. Who doesn't have stamps in the four or nine cities today? What's more, it's not to send stamps to him. What we sell is to give money. We are just the signature line, whether we succeed or not. " The director didn't regard this as a difficulty.

Hao Yu was even more unconvinced: "what's wrong if you don't succeed?"

"If you don't succeed, you can introduce it again. He likes stamps. If you can't sell them once, you can have two more. There is a saying that business can't be done, and benevolence and righteousness exist. We don't seek business, but benevolence and righteousness. Here, I would also like to praise Xiao Chen for his good performance this time because he successfully left a tail. Xiao Chen, tomorrow I'll go out in person to look for stamps. You go to Peking University to find a phone and wait. Once I find the stamps, I'll call you to tell you the variety, quantity and approximate price. If you remember, I'll go to Yang Rui immediately. Don't delay time and try to give each other a positive impression. " The director is like a commanding general, and he said, "you can also ask in the circle of friends, saying that our bank has big customers who are willing to buy stamps at a high price, and those who are willing to contact can come. In addition, don't forget to sell treasury bonds."

The people in the branch office answered the promise with high morale.

The next day, the director found someone who was willing to sell stamps.

84 There is no meaningful investment in Beijing in, foreign exchange is under control, gold is scarce, real estate is still nothing, stocks are quietly brewing, only stamps, like wild grass growing outside the fence.

Maybe it's because of the cultural attribute of stamps, maybe it's because of the common interests of the Ministry of post, maybe it's because of the careful observation at the beginning of reform and opening up. In a word, in China in 1984, the most financial investment product is stamps. Remote areas may still be stagnant water, but in some parts of Beijing, the water is almost boiling.

In this capital intensive market, investors have gradually replaced the status of fans. Buying stamps at a high price is naturally a good gimmick.

After waiting for a long time in front of the telephone, Chen Yi finally got a call from the director, wrote down his name, quantity and price, pushed up his bicycle and went to Peking University. Then he went to the classroom according to the class schedule he had already asked.

The bell rings after class.

Chen Yi stares at the students who come out. When they are all gone, they don't see Yang Rui.

"Classmate, classmate, please wait. Is Yang Rui from your class?" Chen Yi caught up with the last crowd and asked anxiously."It's from our class. I'm monitor Liu Anping. What can I do for you?" The monitor stood still and spoke formally.

All around him are the small class cadres who held the class meeting, forming a semicircle and looking at Chen Yi.

"Oh, I just need to find him. Where can I find Yang Rui?" Chen Yi can't figure out the way.

"What's the matter? We can pass it on behalf of you. Comrade, which unit are you from?" Geng Jian, a probationary Party member, no longer wears coarse clothes, but he has more momentum after experience.

"I'm from the people's Bank of China." Chen Yi reported his name and asked, "where can I find Yang Rui?"

"Yang Rui may have gone to the laboratory, but he usually comes to senior mathematics class in the evening." The monitor said, and said, "but I'm not sure. Yang Rui's recent class time is relatively small, probably because he has applied for scientific research tasks."

"High number? I see. Thank you Chen Yi turns to go.

"This comrade." Geng Jian blocked him and said, "Yang Rui is a student of biology department. How did he have a relationship with the people's Bank of China? Did he do something wrong? "

Whenever she heard him speak, Bai Ling was not happy. She immediately said, "Geng Jian, what do you mean? If you don't want to see your classmates, do you want something bad? "

"It doesn't mean that the Public Security Bureau doesn't look for good people, and the bank doesn't look for students." Geng Jian learned from the village ruffian's tone, which made Bai Ling helpless.

Chen Yi felt nervous for fear of being hit by the fish in the pond. He said, "it's a good thing. In order to support the national construction, Yang Rui bought the national debt in my office. I'm here to send a message."

He blurred the amount of national debt, as people imagine.

In his heart, Chen Yi also hopes that Yang Rui can go to the banking office to buy some treasury bonds, even for the sake of telling a lie.

Of course, if Yang Rui doesn't buy it, he can't do anything about it. He just has to say it first.

"Buying Treasury bonds is a good thing, isn't it?" Bai Ling got excited and took a look at Geng Jian.

Chen Yi said seriously: "of course, it's a good thing to buy treasury bonds to support national construction. Our country is still very backward. It's the time when we need to concentrate on construction. If everyone in the country buys one cent of treasury bonds, the country will have 10 million yuan of construction funds. This is a very important thing..."

"To support national construction, we should donate money." Geng Jian complained.

Chen Yi is startled. If this word is spread, Yang Rui misunderstands it. The whole banking office will be busy in vain. The director may peel his skin.

"This classmate, you are wrong." Chen Yi concentrated and retorted: "as an ordinary person, what we should do is to be strict with ourselves and lenient to others. The motherland is still recuperating and the people are recuperating. You can't force everyone to donate money to the country to improve their lives. Isn't that the Kuomintang reactionaries? It is normal for families and individuals with surplus money to have some savings for emergencies. They are all useful, but if they do not use it for the time being, they can use it to buy treasury bonds. At the same time of preserving and increasing the value, it will not only support national construction, but also not affect personal life. It will kill two birds with one stone. On the contrary, if according to your opinion, we donate the emergency money to the country, what should we do when there is an urgent need for money? Do you want the country again? One billion people all over the country do this, and our bank employees don't have to do any other work. "

"Some people work honestly, pay their intelligence and physical strength to get legal rewards, and do not forget to support the country and contribute to the construction of the motherland. Some people... Only talk big words." Bai Ling snorted and said, "I know. You must think that if I don't have money, I'll let other people support national construction. When I use money, I can still ask for it from the state, can't I?"

"Nonsense Geng Jian blushed and smoked angrily: "you are not the roundworm in my stomach, you know what a fart!"

Bai Ling was even more fierce and replied: "fortunately, I'm not the worm in your stomach. If I were the worm in your stomach, I would support you when I fart. Otherwise, you would not be willing to fart."

Liu Anping and others turned away, so as not to be seen by Geng Jian.

Chen Yi leaves with a smile and takes a deep breath after turning a corner.

……