Chapter 264

"This is also called good service."

Chen Yu said with a smile, "Mom, although there are many waiters in the store, they have no other service except serving soup and dishes. For example, can you pour tea for the guests?"

"Well, the tea is ready on the table. The guests will pour it themselves."

"You see, mom, this is that the service is not up to standard."

"The service is not up to standard, so are other stores."

Chen Yu said, "Mom, just because other stores are the same, we have to be different from them. This is our advantage."

"I understand something."

Sitting on one side, Chen simian said, "Xiaoyu, you mean the service is more considerate, so we can be more competitive than them by service."

"Yes."

Chen Yu nodded: "Dad is right. It's not our strong point to compete with others in taste, and taste is really difficult to evaluate. You say it's delicious, but I say my own is delicious, which is difficult to make a standard. However, if our service is better than others, it will bring real feelings to the guests. Even after eating, they will still remember our side The service was good, and I would recommend others to feel it. "

"I understand a little when I say so."

Zhang Wenxiu thought for a moment and said, "that means when the guest comes, we will pour him tea and water, take the initiative to add soup to them and tell them where the seasoning is."

"Yes, neither."

Chen Yu nodded, but shook his head again.

"Xiao Yu, look at you. What is right and what is wrong."

"It is necessary to pour tea and water for the guests, take the initiative to add soup to the guests, and take the initiative to tell the guests where the seasoning is. In addition to these, we should try our best to meet the needs of customers."

"Meet the needs of customers as much as possible. What do you say?"

"For example, what if a guest brings a child?"

"If you bring a child, you bring a child. Can't a child eat hot pot?"

"Mom, you understand me wrong. I mean, is it inconvenient for guests to bring children to eat hot pot?"

"That's true."

"Can we help them solve this inconvenience, for example, providing children's chairs for customers with children?"

"Eh, Xiaoyu, you have a good idea."

Chen simian clapped his hands. He felt that this was a bright spot.

"Not only children's chairs, but also children like hot pot, but it's inconvenient for children to use our adult dishes and chopsticks. What shall we do?"

"I see. Prepare children's dishes and chopsticks for him."

Zhang Wenxiu said.

"Mom, you're right."

Chen Yu gave his mother a thumbs up.

"Well, I'll train the employees in the evening."

"Mom, wait a minute. The service just mentioned is only a small part of it. If we really want to do a good job in service, we have to draw inferences from one instance and provide more considerate service to different customers."

Then Chen Yu gave another example: "it's like going to the bathroom."

"Xiao Yu, I know. We'll tell him where the bathroom is."

"No, not only tell them where they are, we can take him."

"Oh, OK, take him."

"Dad, is it over to take the guests to the bathroom?"

"Do you have to give him toilet paper?"

"Puff..."

Chen Yu was laughed at by his father Chen Simian, but said, "of course, toilet paper should be prepared in the bathroom, but should guests wash their hands when they come out of the bathroom?"

"Definitely."

"Then we'll send someone there and tell him where to wash his hands."

"It's not necessary. They can wash it themselves."

"They can wash by themselves. If we can remind them, they will think our service is very good."

"That's true."

"After washing, we can also provide him with a paper towel to dry the drops on his hands."

"I want it, too."

Chen Simian was stunned.

He never thought that there were so many ways to go to the bathroom.

"I understand that our service is to treat the guests as God."

"Dad, guests are God. But many merchants don't do it. In fact, the catering industry is also a service industry. As long as the service is done well, we won't worry about no customers. Only when the service is done well can we beat out the brand of our hot pot Xishi."

Of course, this is not what Chen Yu thought.

The reason why I know so much is that I didn't know how many times I fished under the sea in my previous life.

To tell you the truth, Haidilao tastes really bad. Not only is it not good, but Chen Yu also thinks it is not as delicious as a lot of other hotpot shops. But Chen Yu just likes to go to Haidilao. Similarly, other people who like to eat hotpot also like to eat Haidilao. As for why, the answer is service.

In Haidilao, you can really feel like eating in a five-star hotel.

Even more intense than going to a five-star restaurant.

The spirit of Haidilao is that there is no best service, only better service.

Countless meticulous services you can't imagine were born in the bottom fishing.

Of course, in fact, some large five-star hotels also have this service. But ordinary people may not go to these five-star hotels, but when they fish at the bottom of the sea, ordinary people can also feel the enjoyment of God.

It is also relying on services. In previous lives, Haidilao, which only did hot pot, went public and broke the market value of more than 100 billion.

It's terrible to think about making hot pot with a market value of more than 100 billion.

In this way, those who do high-tech companies have some blushes.

You still have high technology. People don't have any technology. They just blow you up.

Of course, comparison cannot be compared like this, but this concept of extreme service is indeed deeply rooted in the hearts of the people.

Users will not go to your store because your hot pot is delicious.

But users will become your loyal customers because of your good service.

"My God, Xiao Yu, how did you think of these things?"

"This..."

Chen Yu turned his eyes and said, "Dad, you don't see what major I'm studying now. I'm studying economics and management. These are involved here. I just take out the things in the textbook and use them flexibly."

"Really?"

Chen Simian was skeptical, thought for a moment and said, "however, Xiaoyu, I'm afraid it's difficult to talk about your service."

"It's really difficult. This kind of service is not for talking about. We also have to work hard on the internal management of our hot pot restaurant. First of all, we must change the current salary. Under the employee salary grading system, as long as we do well, we can become level 2 employees. Level 2 employees perform well and become level 1 employees. Level 1 employees not only have a better base salary, but also have a higher commission. The same The whole salary level must be 50% or more higher than that of other stores of the same kind... "

"Wait, Xiao Yu, I'll take a book and write it down."

Chen Yu took a drink of water when his father took the book, and then continued: "this commission refers to the service level of employees. The better the service of employees, the higher the Commission."

"In addition, we also try to recruit employees as elite as possible. We don't have to pull any one who doesn't work on the street. All employees wear work clothes at work, and we can customize work clothes. New employees must participate in training before taking up their posts, and the first post of training starts from the bathroom..."