Chapter 360

"That's settled. Today I'll go to the branch office to report. First I'll get to know the situation, and then I'll arrange my work. Today is December 27th. There are four or five days to go before New Year's day. Let's prepare separately."

"Good. I'll listen to you. "

"Do you have time?"

Man Yu said, "it's OK. Man Xue is on the right track now. I won't have any big problems if I leave for a few days. Isn't there Yang Lin in everything

"Man Yu, do you trust Yang Lin?" I don't want to sow dissension, but because Yang Lin comes from Lin's group. Her identity is quite special. Now man Xue is no longer the president of Lin's group, and she has exchanged all her shares. That's why I asked her.

Manyu didn't answer me directly, but said, "don't worry, I know it."

I didn't discuss the problem of Yang Lin with Man Yu any more. I believe that man Yu's management ability is good enough to employ people. Since she believes in Yang assistant, she naturally has a reason to do so.

"By the way, the branch has just been established for more than a month, and all departments have entered the orbit. It's up to you as the general manager to take up the post. In terms of personnel, you decide whether you want to recruit some talents. Let me tell you something about our branch. Our branch has acquired six companies, four in Shencheng and two in Guangzhou. I changed them into six subsidiaries of Manxue life technology Shencheng branch. The original boss is the general manager of the subsidiary. You are the boss of the six major subsidiaries. They remain the same. You just need to manage the executives of these subsidiaries. As for the branch, we have set up a marketing department, a finance department, a human resources department, a business promotion department and so on. You just need to manage these departments well. "

How do I mean to be the leader of the six major schools of thought in the six major subsidiary companies? Do I have to take them with me to defeat the Ming religion. Oh, it's a play. It's not the story of killing the Dragon by relying on heaven.

I'm a man with a lively mind. I like to think about things. If I don't pay attention, I'll be far away.

Man Yu added: "your first task after taking office is to solve the following problems: first, to make all the subsidiaries and departments run normally in the shortest time. You can rest assured about this, because the subsidiaries used to run well, otherwise I would not buy them. For other departments, I have set up the basic framework for you, and you can do it yourself There should be no big problem in repairing; second, we should build a resource sharing platform as soon as possible, so that the six major subsidiaries and even the head office in Shanghai can share resources, whether it is human resources, material resources, technology, services or other resources. The advantage of doing so is that we can greatly reduce our costs, enhance our core competitiveness, and increase the thickness of Manxue brand; third, we should build a resource sharing platform as soon as possible To optimize the personnel structure, do not support idle people, do not support waste, and establish a set of talent selection system and standards, as well as welfare standards, which are suitable for our own company. This is a major event, which is related to the long-term plan of our company. Fourth - "

" ah? And a fourth? "

Man Yu said coldly, "what do you think?"

"Mr. Lin, you say, you go on."

Man Yu rolled her eyes and continued: "fourth, to improve the service awareness and professional awareness of the staff, what we want to build is an elite team, an international and professional team. It is absolutely not allowed to cheat customers, sneer at customers, and deal with customers' complaints and suggestions coldly. Ye Chutian, what can we do to achieve the best service? "

"Ah?"

"Ah, what! I ask you

"How?"

Manyu said angrily, "I asked you, but I didn't want you to ask me back. Don't you think about it yourself?"

I thought about it for a while and said, "if I were allowed to do it, I would make efforts in four aspects: first, to establish a professional service department, which is the common after-sales department of various companies; second, to improve the treatment of after-sales personnel, so that the treatment of after-sales personnel is equal to that of R & D, marketing, investment promotion and sales personnel, so that they can have enough passion and motivation to serve customers wholeheartedly Third, regular professional training and assessment, so that customers can supervise and colleagues can supervise each other; fourth, improve the promotion system, so that every sincere and powerful after-sales personnel can get the same promotion opportunities. "

The reason why I put forward the above four points is that in the company, the treatment of after-sales personnel is not comparable to that of R & D, marketing, investment promotion and sales personnel. The salary of an after-sales manager may not be as high as that of an ordinary R & D personnel. The after-sales work is the most tiring and troublesome, but the minimum benefits are the worst.

Many people think that after-sales work has no future. It is not valued by the company and leaders, and there is not much room for improvement. It is just a muddle along job. Working for the sake of work. How can there be passion and creativity in such a situation.

Man Yu nodded approvingly and said, "it seems that I am right to arrange you to be the project manager first. You are much more mature than before, and you can see the point when you look at problems. You said these points are very important, which I want to emphasize. Ye Chutian, remember that the most important thing for a company is not scale, not contacts, not assets, but talents and customers, creativity and innovation ability. There is no capital to finance, and the scale is small. However, without talents, customers, creativity and innovation ability, a company can not be bigger and stronger. I ask you, which do you think is the most important among talents, customers, creativity and innovation ability? "I thought about it and said, "customer."

"Why?"

"Customers are the foundation of the enterprise, the lifeline of products, no customer is bullshit, and no good thing has any value."

"Wrong." Manyu said a wrong word heavily.

"Isn't it?"

"Of course not. The four are equally important. They are like the four organs in the human body, heart, kidney, stomach and lung. Without talents, who will develop and promote products; without customers, you only have products and sales team, but who can you sell them to; without creativity and innovation, where can you get a steady stream of new products to sell. "

I sincerely said: "what Mr. Lin said is."

Man Yu nodded and said, "OK. These are the four most urgent things. There are other things I will tell you later. You should do these first. "

Manyu has planned all the work for me. I just need to do it step by step. I think my general manager is probably the most comfortable general manager. The big boss has laid the groundwork for everything and has a clear plan for me to refer to. As long as I am not too stupid or mud can't support the wall, the branch company will make achievements in a short time. In fact, all this Thanks to Manyu.

I said with a smile: "Mr. Lin, you have arranged everything, and then let me go. Isn't it cheap for me to pick up ready-made ones?"